Shipping & Delivery Policy
1. Overview
Prampals ships worldwide, including the UK, EU, USA, Canada, Australia and other regions.
2. Processing Times
Orders are typically dispatched within 3–7 business days.
Times may vary based on demand or supply.
3. Delivery Estimates
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UK: 2–5 business days
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EU: 5–14 business days
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Rest of world: 7–21 business days
Delays outside our control may occur.
4. Customs & Taxes
International customers are responsible for any:
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Import duties
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Taxes
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Customs fees
These are not included in product or shipping costs.
5. Product Handling Post-Delivery
Products are precision-made 3D-printed components.
Post-delivery damage caused by:
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Drops
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Impact
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Excessive pressure
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Heat exposure
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Incorrect storage
is not considered a manufacturing defect and is not eligible for refund, return or replacement.
6. Pram Compatibility & Safety
Customers are responsible for:
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Ensuring compatibility with their pram
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Following pram manufacturer safety guidelines
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Balancing loads correctly
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Respecting weight limits
Prampals cannot assess individual prams or usage environments.
7. Address Accuracy
Please provide accurate delivery information.
Additional fees may apply for re-shipment caused by incorrect addresses.
8. Lost Parcels
If a parcel appears lost, contact us.
We may need time to investigate with carriers.